The aim of this two day workshop is to help managers detect potential organizational conflict and to develop effective resolution skills. Managers at all levels increasingly require the understanding of cultural and emotional differences; mediation skills; and communication skills in difficult scenarios to achieve better productivity as a whole. At all stages the focus is to understand and manage different organizational conflicts to develop productive working environment.

Sessions include relevant case studies, exercises, role-play simulations, practice, and mock negotiations/mediations. Video examples of real life negotiations and mediations will also be used to reinforce and enhance learning.

KEY TOPICS

- Analysing the available alternative dispute resolution processes to resolve disputes efficiently

- Reaching optimal agreements by uncovering the true concerns among parties involved

- Managing conflict across cultures and borders and in different working environments

- Designing Alternative Dispute Resolution (ADR) clauses in contracts

- Handling dispute with the right approach under an uncertain situation through conflict audit

KEY BENEFITS for delegates attending this event

- Deciding the most appropriate process for your situation to resolve dispute

- Learning a systematic process framework for conducting negotiations to achieve optimal outcomes and strong relationships

- Developing effective communication skills for managing the negotiation and mediation process

- Dealing with difficult people and strong emotions

- Drafting dispute resolution clauses in contracts to avoid or minimize costs of disputes

- Designing and implementing conflict management systems in organisations to respond to conflict constructively and efficiently with minimum risks and costs.